Refund policy
Last updated: May 9, 2026
A purchase from Ormelya should feel as considered as the gesture it accompanies. If, for any reason, your piece is not what you had imagined, we have designed a return process that is calm, simple, and entirely at our charge for eligible orders.
Returns are processed by Nassim Habbout (operating as Ormelya), 24 Rue Isabelle de Portugal, 21000 Dijon, France. Email: hello@ormelyaparis.com.
Our Return Window
You have thirty (30) days from the date of delivery to return your Order for a full refund. This courtesy period extends the legal fourteen-day right of withdrawal granted to consumers in the European Union under articles L221-18 and following of the French Consumer Code.
Notification of your decision to return must be made in writing within this 30-day window, by email to hello@ormelyaparis.com. Once notified, you have a further fourteen (14) days to ship the item back to us.
Eligibility
To be eligible for a refund, items must be returned in the following condition:
Condition
Unused, undamaged, and in their original, saleable state. Protective sleeves and microfiber pouches must be in place.
Packaging
Returned in their original Ormelya box, with all inner protective materials and any included accessories.
Proof of Purchase
Accompanied by your order number or the original confirmation email.
Items That Cannot Be Returned
Personalised or engraved pieces created to your specifications.
Final-sale pieces, clearly marked as such at the time of purchase.
Items showing signs of wear, scratches, or alteration.
Items returned without their original packaging, or after the 30-day window.
How to Initiate a Return
Contact us at hello@ormelyaparis.com with your order number and a brief reason for the return. A reason is not legally required but helps us improve.
Receive your prepaid return label within one business day. All returns are entirely free of charge, worldwide. We provide a prepaid return label at no cost to you, wherever you are.
Pack the item in its original Ormelya box, place it inside the outer carton, and apply the return label.
Drop the parcel at any authorised carrier location and keep your receipt until the refund is processed.
Refund Processing
Once we receive and inspect your return, we issue your refund within five (5) business days, well within the fourteen-day legal maximum imposed by article L221-24 of the French Consumer Code.
Refunds are issued to the original method of payment. Depending on your bank or card issuer, the funds may take an additional 3 to 10 business days to appear on your statement.
Exchanges
We do not currently process direct exchanges. To switch a piece, please return the original Order and place a new one. When you do, our team will be happy to flag your replacement order to be prioritised in fulfilment.
Defective or Incorrect Items
If your Order arrives damaged, defective, or different from what you ordered, please contact us within seven (7) days of receipt with photographs. We will arrange a free return and offer either a replacement or a full refund (at your choice) under the legal warranty of conformity (two years from delivery, articles L217-3 and following of the French Consumer Code).
International Returns
Return shipping is free worldwide: we provide a prepaid return label at no cost to you, wherever you are. Any duties or taxes already paid to local customs are not reimbursed by Ormelya; in some jurisdictions, you may be able to recover them directly from your customs office.
We strongly recommend insuring your return shipment, as Ormelya cannot be held responsible for parcels lost in return transit.
Late or Missing Refunds
If more than ten (10) business days have passed since you received our refund confirmation and the funds have not yet appeared, please first contact your bank, then your card issuer. If after these checks the issue persists, write to hello@ormelyaparis.com. We will investigate alongside our payment partner.
For any question regarding a return, please write to hello@ormelyaparis.com. Our team responds within 48 hours.