Shipping policy

Last updated: May 9, 2026

Each Ormelya Order is dispatched with the same care as the moment it is made for. This Shipping Policy details how, when, and at what cost your Order will reach you.

Processing Time

Orders are prepared by our team and shipped via our fulfillment partner within 1 to 2 business days of payment confirmation. Orders placed on weekends or French public holidays are processed the following business day. During exceptional periods (Valentine's Day, Mother's Day, end-of-year), processing may take up to 3 business days; we will notify you by email if any noticeable delay applies.

Shipping Rates and Delivery Times

Free shipping worldwide on every order. Estimated delivery 7 to 20 business days, fully tracked. Carriers: USPS, UPS, DHL Express, or FedEx International depending on destination.

Delivery times are estimates given by our carriers and exclude customs clearance, which may add a few additional days for international shipments. Business days exclude Saturdays, Sundays, and French public holidays.

Order Tracking

Every shipment is dispatched with end-to-end tracking. As soon as your Order leaves the warehouse, you receive a shipment confirmation email containing the tracking number and a direct link to the carrier. You may also retrieve it at any time from your customer account.

Customs, Duties, and Import Taxes

For destinations outside the United States, your Order may be subject to customs duties, import taxes, or local fees collected on arrival by the carrier or local authority. These charges are the responsibility of the Customer (Delivered Duty Unpaid, DDU regime). They depend on the destination country, the value of the parcel, and the local tariff schedule.

Ormelya cannot estimate these charges in advance, as they are determined by your local customs office. We invite you to consult your country's official customs website before placing an Order. Refusal to pay duties does not entitle the Customer to a full refund. Original shipping and any non-recoverable costs will be deducted.

Address Accuracy

Please verify your delivery address carefully at checkout. We cannot be held responsible for parcels lost or returned because of an inaccurate, incomplete, or outdated address. If a parcel is returned to us for this reason, we will contact you to organise a re-shipment at the Customer's expense.

Insurance and Risk of Loss

Every Ormelya shipment is insured against loss and damage in transit, up to the full value of the Order. Risk of loss passes to the Customer upon delivery to the address provided. Should your parcel be marked as delivered but not be in your possession, please contact us within seven (7) days of the marked delivery date so we can open a carrier investigation on your behalf.

Damaged Parcels

If your parcel arrives visibly damaged, we recommend declining the package or accepting it with explicit reservations on the carrier's delivery slip. Please then contact us within seven (7) days at hello@ormelyaparis.com with photographs of the outer carton and the contents. We will replace your Order or issue a full refund at your choice, in accordance with our Refund Policy.

Restricted Destinations

We currently do not ship to destinations subject to international sanctions, military addresses (APO/FPO/DPO), or P.O. Boxes for express services. If your destination is unavailable at checkout, please write to hello@ormelyaparis.com. We will make our best effort to find a solution.

Shipping Delays

Although we work with the most reliable carriers, occasional delays may occur, particularly during high-volume seasons or in case of force majeure (severe weather, strikes, customs holds). Ormelya communicates transparently as soon as a delay is identified and works with you on the best solution.

Discreet Packaging for Gifts

Every Order is shipped in a neutral outer carton, with no Ormelya branding, no price information, and no commercial documents visible. Inside, your Order rests in our signature presentation packaging, ready to be offered.

For any question about delivery, please write to hello@ormelyaparis.com. Our team is happy to help.